Shipping policy
Shipping Rates
Product orders of $500 or more qualify for free U.S. shipping. Orders under $500 are charged a flat $149 shipping fee.
Processing and Dispatch
Orders placed and successfully paid by 4:00 PM Mountain Time, Monday through Friday, are dispatched the same business day. Orders placed after 4:00 PM, on weekends, or on U.S. federal holidays are dispatched the next business day.
Tracking information is emailed once the carrier accepts the shipment.
Shipping and Delivery
Orders placed and successfully paid by 4:00 PM Mountain Time, Monday through Friday, are dispatched the same business day. Orders placed after 4:00 PM, on weekends, or on U.S. federal holidays are dispatched the next business day.
Estimated delivery time is 3 to 5 business days after dispatch. Delivery estimates may change based on destination, weather, carrier availability, and freight-terminal scheduling.
Samples are shipped by UPS or FedEx Ground and may arrive separately if an item is temporarily unavailable.
Full tile orders are shipped throughout the United States using less-than-truckload freight carriers. After your order ships, you will receive a confirmation email with tracking information. When the shipment reaches the local freight terminal, the carrier will contact you to arrange a delivery date and time window.
Tile orders arrive palletized and are delivered curbside only. Tile boxes typically weigh 35 to 60 pounds each. Please arrange help to move the materials inside. Freight drivers cannot enter your property or assist beyond curbside delivery.
Missed appointments or refused shipments may result in storage, redelivery, return shipping, or other carrier fees. These charges are the customer’s responsibility.
Questions? Contact contact@glaveri.com.
Inspecting Your Delivery
Inspect the shipment for visible damage or missing items before signing the delivery receipt.
Any problem must be clearly written on the delivery receipt and photographed while the driver is present. If damage or shortages are not documented at delivery, the freight carrier may reject the claim.
Contact contact@glaveri.com within 48 hours of delivery with photos, your order number, and a written description of the issue.
Do not install damaged, defective, or incorrect materials. Installation means the materials have been accepted, and claims cannot be approved after installation.
Business & Contact Info
Glaveri
Business Name: Glaveri LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY, 82801, United States
Email: contact@glaveri.com
Phone: +19177644837
Support hours: Monday to Friday, 9:00 AM to 6:00 PM MT
Response time: Within 1 business day